• Previous experience in social services (either work, intern, or volunteer)
  • Spanish/English bilingual
  • Knowledge regarding the social, economic, and cultural patterns of various Latino & African-American populations

Careers & Internships

Are you interested in working for an organization whose mission is to serve youth and families confronting homelessness?

Our team of over 80 employees is highly qualified, motivated and committed to helping people get a second chance. We offer rewarding projects, and a friendly, welcoming and supportive work environment.

La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.

To apply:

Please send your resume, cover letter, and salary requirements to jobs@lacasanorte.org with the job position as the email subject, or fax to +1 (773) 342-4253. No telephone calls please.

Current Job Openings

Click on the job name to read more about the position.

Director of Finance
Full Time

“La Casa Norte is committed to providing a safe and nurturing environment for homeless and abandoned people, where they will benefit from a comprehensive program of education, guidance and counseling in a community setting.”  La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

This is a full-time position working Monday through Friday, 9AM- 6PM and/or 10AM- 7PM. Eligible applicants will be available to work some evening hours as needed.

Expected Goals and Objectives

As a member of the leadership team, provides fiscal oversight to the organization. In conjunction with the Executive Director & other members of the leadership team, assists in the day-to-day management of the organization, including problem-solving, planning actions/initiatives and envisioning further activities. Reporting to the Executive Director and serving as an integral member of the senior management team, the Director of Finance is responsible for the development of the financial management strategy and contributes toward the development of the organization’s strategic goals.

Responsibilities: 

Strategy & Vision

  • Advises the Executive Director and other key members of the senior management team on financial planning, budgeting, cash flow, investment priorities, and operational policy matters.
  • Serves as the management liaison to the Board of Directors and the Finance Committee.
  • Contributes to the development of the strategic goals and objectives as well as the overall management of the organization, maintaining continuous lines of communication and keeping the Executive Director informed of all critical issues.
  • Represents the organization externally, particularly in relationships with core vendors, legal counsel, public accountants, auditors, and other operational partners.

Team Development & Leadership

  • Oversees, directs, and organizes the work of the finance team.
  • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Ensures staff members receive timely and appropriate training and development.
  • Establishes and monitors staff performance and development goals by assigning accountability, setting objectives, and conducting annual performance appraisals; mentors staff using a supportive and collaborative approach.

Finance

  • Oversees and directs accounting, budgeting, audit, and long-range forecasting activities.
  • Appraises the organization’s financial position, providing timely and accurate financial and operating reports to the Executive Director, the senior management team, and the Board of Directors.
  • Plans, coordinates, and executes annual budget development and forecasting process.
  • Provides analytical support to the senior management team, including the development of necessary reporting capabilities and formats.
  • Works to continuously improve the quality and efficiency of operational accounting services such as accounts receivable, payroll, accounts payable, and purchasing.
  • Formulates and recommends sound fiscal policies, systems, procedures, and forms. Oversees the development of and adherence to internal control policies.
  • Ensures compliance with all regulatory tax filings and audit requirements.

Qualifications

  • A finance executive with operational experience and a proven track record of creative problem-solving and change management.
  • Bachelor’s Degree in Business or Accounting, ideally with a MBA, CPA, or related professional degree.
  • A minimum of 7 years of comparable work experience, preferably in a nonprofit or philanthropic setting.
  • Demonstrated experience in financial management and accounting, including experience in budgeting, financial reporting, audit, and federal grants management.
  • Excellent judgment and creative problem-solving skills, including skills in negotiation and conflict resolution; must possess strong mentoring and coaching skills with experience in leading a team with diverse levels of expertise.
  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and operational initiatives.
  • Exceptional written, oral, and interpersonal communication skills as well as the ability to effectively interface with senior management and the Board of Directors.
  • Shared commitment to the organization’s mission.

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Leasing Associate
Full Time

“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

This is a full-time position working Monday through Friday, 9AM- 6PM and/or 10AM- 7PM. Eligible applicants will be available to work some evening hours as needed.

Expected Goals and Objectives

To link clients to affordable housing options by: 

  • Building and maintaining relationships with private landlords and other housing providers; expanding LCN’s landlord portfolio.
  • Connecting with landlords via neighborhood outreach, internet search, and networking events.
  • Creating and maintaining a housing resource database containing available market-rate and affordable housing.
  • Locating potential permanent housing that are appropriate for the client’s need.
  • Accompanying clients and/or transporting clients to apartment viewings.
  • Performing Housing Quality Standards (HQS) inspections, rental calculations, environmental reviews, rent reasonableness assessments and other required assessments as required by funders.
  • Negotiate lease terms and amendments; review leases for accuracy and adherence to Chicago’s Residential Landlord and Tenant Ordinance, and communicate with landlords about unit deficiencies.
  • Advocating for clients to landlords regarding rental barriers, such as prior evictions, poor credit, and criminal history.
  • Establishing positive relationships with clients in assessing their housing needs.
  • Educating landlords about LCN’s role in supporting tenants, including rental assistance, rental subsidies, and supportive services.
  • Supporting landlords in providing all necessary paperwork to participate in LCN programs.

To help clients remain stabilized in permanent housing by:

  • Interviewing clients to determine housing needs and working in conjunction with clients during the housing search, which includes assisting
  • with applications and credit/background checks.
  • Developing educational pieces and providing workshops to clients on tenant rights and responsibilities, financial literacy, household management and apartment leasing application processes.
  • Conduct follow-up with tenants and landlords after housing placement; assist case management staff in mediating any landlord-tenant issues that may arise.
  • Offering technical assistance to landlords to support them in maintaining safe and decent housing for tenants and remaining in compliance with fair housing laws.

To partner with the Palante Permanent Supportive Housing and Rapid Re-Housing program staff to meet housing location needs and housing related outcomes. 

  • Participating in weekly program meetings with the Palante Permanent Supportive Housing Program and provide updates regarding leasing, housing location, unit deficiencies/client housing concerns and the plan to address them.
  • Participating in weekly program meetings with the Rapid Re-Housing Program to provide updates regarding housing location and meeting the 30/60 day housing outcome expectation.
  • Participating in trainings such as: housing first, motivational interviewing, harm reduction, the Violence Against Women Act etc.
  • Providing updates to program staff regarding housing location and leasing updates as they arise.
  • Updating program tracking spreadsheets to ensure follow-up and continuity of housing location and property management services.

To contribute to the overall success of La Casa Norte by: 

  • Attending weekly staff meetings and case review meetings
  • Participating in on- and off-site staff trainings, workshops and outreach events as needed
  • Participating in LCN’s fundraising events
  • Working in a team approach to deliver existing programs and to develop new programs
  • Performing other duties as needed

Qualifications

Experience:

  • Demonstrated desire and ability to work with youth, families and individuals that are homeless or at-risk of becoming homeless, providing appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy of service.
  • Ideal candidate will have at least six months experience working with at-risk and/or homeless populations and/or at least six months experience working with issues of homelessness, affordable housing, and/or housing discrimination.
  • 1-2 years of property management experience and/or experience working with affordable or supportive housing programs.

Knowledge & Skills:

  • Bachelors degree preferable
  • Bilingual strongly preferred (Spanish and English)
  • Knowledge of fair housing laws and the Chicago Residential Landlord and Tenant Ordinance
  • Working knowledge of Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Knowledge regarding the social, economic, and cultural patterns of various Latino & African-American populations
  • Ability to work independently and as part of a team
  • Desire, creativity, and flexibility to work in a new and fast growing agency
  • Willingness to work flexible hours as needed and have impeccable attendance
  • Must have a car and valid drivers license
  • Ability to handle various projects concurrently

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Scattered Site Housing Case Manager
Full Time

La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities. La Casa Norte’s Scattered Site Supportive Housing Program provides permanent housing and supportive services to vulnerable youth and families.

This is a full-time position working Monday through Friday, with one Saturday per month and some evening hours required.

Expected Goals and Objectives

To assist clients in maintaining stable, safe, affordable housing by: 

  • Working consistently within LCN’s mission, vision, philosophy of service, including Harm Reduction and Trauma-Informed Care frameworks.
  • Use Motivational Interviewing techniques to facilitate positive behavioral change.
  • Performing intensive case management to identify clients’ service needs, strengths and resources.
  • Perform case management while conducting independent home visits to sustain clients’ ongoing stability.
  • Developing and implementing service plan with client outlining clear goals and tasks along path to clients’ housing stability and financial self-sufficiency.
  • Utilize clinical skills and knowledge of family systems to guide case management sessions and to intervene or refer as appropriate.
  • Providing clients with the motivation, support and encouragement needed to empower themselves.
  • Counseling and mentoring clients in both individual and group settings.
  • Conduct regular life skills assessments.
  • Delivering life skills training through both formal and informal techniques to address important issues such as conflict resolution, financial management and budgeting, health and nutrition, mental and emotional health, safe sex, etc.
  • Provide crisis intervention as needed.
  • Maintaining excellent and open communication with clients and following-up with clients on a regular basis
  • Participate in On-Call rotation to provide crisis support to clients during nights and weekends.
  • Documenting all services in a timely and accurate manner.
  • Utilizing Homeless Management Information Systems, Client Track, and other database systems as required to enter client information and to document services.

To connect clients to community resources:

  • Conduct client advocacy via in-person, phone, and/or letter for various participant needs; conduct advocacy to third party public benefit and service providers such as IDHS, Social Security, doctors, schools, etc.
  • Referring clients to other supportive services as needed, including housing, food pantries, clothing closets, legal aid services, substance abuse and mental health counseling.; coordinating these services as needed to obtain wrap-around support for clients.
  • Provide quality internal referrals for employment, education, housing location, or other LCN services as needed.
  • Educating clients regarding positive uses of financial institutions & credit, payday loan alternatives, and credit repair services.

In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:

  • Attending weekly staff meetings and other staff trainings.
  • Participating in La Casa Norte’s fundraising events.
  • Working in team approach to develop new programs.
  • Assisting with data collection and completion of program reports.
  • Perform other duties as required.

Qualifications

  • Bachelors Degree required, Masters Degree in social work, psychology or counseling preferred.
  • LCSW or an MSW with at least 4 years of experience preferred.
  • Bilingual (English/Spanish) preferred.
  • Must be available to work Saturdays and evenings.
  • Knowledge of and familiarity with family systems.
  • Experience working with homeless and at-risk populations.
  • Knowledge of Chicago’s housing and human services system.
  • Knowledge of resources for homeless or at risk families such as housing, public benefits, mental illness and substance use.
  • Demonstrable written and oral communication and group facilitation skills.
  • Computer proficiency required.
  • Valid driver’s license, proof of insurance and access to a vehicle

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Bilingual Rapid Rehousing Case Manager
Full Time

“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

La Casa Norte’s Rapid Re-housing program (RRH) assists people experiencing homelessness in transitioning into permanent housing. This is a Full Time position working Monday-Friday between the hours of 9am-6pm or 10am-7pm. Eligible applicants will be available to work some evening hours and one Saturday per month as needed.

Expected Goals and Objectives

To assist clients in obtaining stable, safe, affordable housing. 

  • Work collaboratively with families and individuals experiencing homelessness to assist them in obtaining and maintaining permanent, independent housing.
  • Work within LCN’s mission and philosophy of service, using Harm Reduction and Trauma Informed frameworks.
  • Using standard assessment tools, assess eligibility for RRH services and service level needed.
  • Conduct pre-housing assessments.
  • Conduct client advocacy via in-person, phone and/or letter for various participant needs; conduct advocacy to third party public benefit and service providers such as IDHS, Social Security, doctors, schools, etc.
  • Refer clients to other supportive services as needed, including food pantries, clothing closets, legal aid services, substance abuse and mental health services; coordinating these services as needed to obtain wrap-around support for clients.
  • Connecting clients to other LCN services, such as technology training, food programming, and youth services.
  • Assist households in increasing income through employment and/or benefits.
  • Provide budgeting and financial counseling to assist clients in becoming financially self-sufficient and in assuming responsibility for housing costs.
  • Provide counseling and life skills training to assist clients in making positive changes in their lives.
  • Work collaboratively with LCN’s Housing Location staff to assist clients in locating appropriate housing and developing positive relationships with landlords.
  • Attend apartment viewings and other appointments with clients.
  • Conduct independent home visits once clients are placed in housing.

To administer financial assistance to stabilize housing

  • Request financial assistance for security deposits and rental assistance as appropriate.
  • Conduct re-certification for households requiring more than three months of financial assistance.
  • Work with property owners and Housing Location staff to obtain all necessary documentation to support financial assistance requests.
  • Complete applications for other financial assistance with utilities, transportation, etc.
  • Maintain accurate and complete records of all financial assistance payments.
  • Mediate issues between tenants and landlords.

To create successful transition plans with households exiting the program

  • From point of intake, work with households to identify necessary steps to allows households to transition to permanent housing and assume all housing costs; create individualized service plans to pursue that goal.
  • Regularly review with clients’ progress toward self-sufficiency and identify any changes needed to service plan.
  • Educate clients on tenants’ rights and responsibilities
  • Conduct follow-up activities after clients exit the program to ensure that client remains stably housed.

In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:

  • Attending monthly staff meetings and other staff trainings
  • Participating in La Casa Norte’s fundraising events
  • Working in team approach to develop new programs and/or protocols
  • Assisting with data collection and completion of program reports
  • Performing other duties as needed

Qualifications

  • Bachelor’s Degree in Social Work, Psychology or Counseling.
  • Bilingual (Spanish/English) required.
  • Must be available to work Saturdays and evenings.
  • Knowledge of Chicago’s housing and human services system.
  • Knowledge of resources for homeless or at-risk families, such as housing, public benefits, mental illness and substance use.
  • Demonstrable written and oral communication and group facilitation skills.
  • Ability to work independently and as part of a team.
  • Computer proficiency required

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Solid Ground Bilingual Case Manager
Full Time

La Casa Norte’s mission is to serve youth and families confronting homelessness.  We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

The Solid Ground Supportive Housing Program is aimed at transforming the lives of homeless, at-risk youth, ages 16-21, by providing them with the stability, support, and guidance they need in order to become thriving members of society.  Program participants will receive comprehensive case management services focusing on a holistic, strength-based approach, as well as educational and vocational training.  The Bilingual Case Manager position is a full-time position working Monday – Friday 10 AM – 7 PM, with one Saturday required per month.

Expected Goals and Objectives

Goal One: To provide support in developing and enriching programming and the therapeutic milieu.

  • Work within LCN’s frameworks and Philosophy of Care, including Harm Reduction, Trauma Informed Care, and Positive Youth Development.
  • Maintain professional relationships with all staff and residents.
  • Supervise and ensure safety of the milieu and building, including communication of all repair and facility needs, supervising safe food preparation and storage, and addressing any issues that may impact the safety of residents, staff, and neighbors.
  • Provide crisis intervention support as needed.
  • Assist Program Manager in the management of appropriate program development and effective service delivery.
  • Communicate in a timely and accurate fashion within the program (i.e. incident reports, contact with youths’ families, supervision, case notes, and all daily log entries).
  • Develop and maintain professional relationships with appropriate community providers, organizations, etc.
  • Uphold all Solid Ground and La Casa Norte policies.
  • Act as program lead in the absence of Program Coordinator, including providing task supervision to Youth Empowerment Specialists.
  • Assist with supporting volunteer group and special events.

Goal Two: To work in team approach to assist residents in achieving individual goals

  • Support Program Coordinator in conducting clinical assessments for new residents.
  • Create and regularly update individualized action plan for all residents, with a primary focus on preparing residents to exit to permanent housing placements.
  • Support residents and Youth Empowerment Specialists in identifying specific tasks and strategies to work toward residents’ individual goals.
  • Connect residents to community resources, including public benefits, medical care, education, employment support, and mental health services.
  • Advocate for residents and support residents at external appointments as needed.
  • Schedule regular Action Plan meetings with residents and other staff.
  • With appropriate permission to exchange information, communicate and coordinate services with others involved in residents’ lives: families, health care workers, educators, parole offices, etc.
  • Participate in weekly staff meetings, case review meetings, and other meetings as instructed by the Program Manager or Director of Programs.
  • Accurately and promptly document all activities, services, and outcomes in all required formats (ClientTrack, HMIS, paper file, etc).

Goal Three: To maintain complete and accurate program documentation

  • Maintain complete and orderly client files, including proof of homelessness and proof of income.
  • Complete income recertification and other documentation needed for various funding sources.
  • Ensure that all resident assessments, services, and outcomes are promptly and thoroughly documented in ClientTrack, HMIS, and other tracking systems as required.
  • Ensure that all resident information is updated at least quarterly.
  • Obtain supporting documentation for all outcomes reported (including proof of permanent housing, proof of income, documentation of life skills obtained, etc).
  • Maintain current release of information documentation for all collateral contacts for each resident.
  • Assist Program Coordinator in preparing for all program audits.

Goal Four: To help youth develop important life skills and outline attainable individual service plan goals & objectives

  • Provide program participants with counseling and assistance to support, increase or restore program participant’s capacity for self-sufficiency.
  • Utilize a strengths-based approach, harm reduction strategies, and motivational interviewing strategies to support resident progress toward individual goals and positive change.
  • Support Solid Ground’s Dismissal Prevention program through developing creative interventions for youth at risk of involuntary discharge.
  • Provide assertive engagement when youth are disengaged from programming or at risk of discharge.
  • When appropriate, connect
  • Partner with youth and staff in creating opportunities for youth leadership and community building within Solid Ground and the community.

In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:

  • Attending weekly staff meetings and other staff trainings.
  • Participating in La Casa Norte’s fundraising events.
  • Participating in on- and off-site staff trainings, workshops and outreach events as needed.
  • Collaborating in a team approach to develop new programs.
  • Participate in on-call rotation to support all youth programs overnight and on weekends.
  • Perform other duties as needed.

Qualifications

  • Demonstrated desire and ability to work with homeless, at-risk and adjudicated populations, providing appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy of service.
  • Ideal candidate will have at least six months experience working with at-risk, homeless and/or adjudicated youth.
  • Bachelor’s degree required.
  • Bilingual English/Spanish required
  • Valid Drivers License required
  • Must be willing and able to pass a medical clearance and background check.
  • Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations
  • Willingness to work in a diverse environment in regards to race, ethnicity, culture, religion, age, sexual orientation and gender.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Willingness to work flexible hours as needed including evenings and at least two Saturdays per month.
  • Desire, creativity, and flexibility to work in a new and fast growing agency.

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Drop-In Specialist
Part Time

“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

Casa Corazón is aimed at transforming the lives of homeless and at-risk youth, ages 16-24, by providing them with the stability, support, and guidance they need in order to become thriving members of society.  Program participants will receive street outreach and access to a variety of services including a drop in center with youth programming and meals, basic needs such as transportation and toiletries, and case management services focusing on a holistic, strength-based approach, with a focus on housing stability and educational, job readiness and placement.

This is a part-time position. Candidates must have availability Monday through Friday 12pm – 9pm.

Expected Goals and Objectives

Goal One: To provide comprehensive advocacy and drop-in services to youth ages 16-24

  • Maintain professional relationships with all staff and clients
  • Support coverage and coordinate activities as necessary during drop in hours.
  • Conduct outreach on the west side to: schools, churches, other community service providers and locations that homeless youth congregate both formally and informally.
  • Providing life skills training, counseling, support, and guidance to youth as they work to overcome barriers to housing, employment and education.
  • Take advantage of key “teachable moments” to help youth develop skills in decision-making, conflict resolution, time management, etc.
  • Provide crisis intervention services to Casa Corazon youth as necessary
  • Accurately tracking and documenting all services provided utilizing internal database.
  • Plan a monthly schedule for events, activities, and food menu.
  • Deliver twice weekly psychoeducational programming to youth during drop-in hours.
  • Collaborate with other internal programs to provide assistance to youth

Goal Two: To provide outreach services to homeless youth ages 16-24

  • Conduct targeted and organized outreach to youth serving entities such as schools, park districts, community based organizations, and law enforcement agencies in order to recruit youth who could benefit from our services.
  • Conduct street outreach to locations where youth experiencing homelessness congregate both formally and informally.
  • Deliver presentations about the services of Casa Corazon to both small and large groups of people in an engaging and informative manner.
  • Maintain an organized outcomes based accounting of outreach efforts and contacts with homeless youth and necessary follow-up.

Goal Three: To work in team approach to maintain a positive and safe milieu at Casa Corazon

  • Observes environment to ensure safety of youth and staff by responding to emergencies, building repairs, safety hazards, crisis and incidents.
  • Maintains a safe and healthy environment for staff and Youth through shared responsibilities of cleaning.
  • Maintain on-going dialogue with staff around areas of youth successes and challenges.
  • Follow up with any incident in a timely manner utilizing a strength base approach.

Goal Four: Administrative Responsibilities

  • Will maintain organization and inventory of all toiletries, food, bus cards and other essential items.
  • Teach and implement the declaration of non-violence at Casa Corazon.
  • Intermittently gather and complete data entry for various grant reports and development purposes.
  • Work in conjunction with Program Manager and Drop in Coordinator to meet program outcomes.

In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:

  • Attending bi-weekly staff meetings, monthly staff meetings and other staff trainings as assigned
  • Participating in La Casa Norte’s fundraising events
  • Performing other duties as needed

Qualifications

  • Demonstrated desire and ability to work with homeless, at-risk and adjudicated populations, providing appropriate support, motivation and compassion in accordance with La Casa Norte’s mission and philosophy of service
  • Bilingual (English/Spanish) preferred
  • Ideal candidate will have at least six months experience working with at-risk, homeless and/or adjudicated youth
  • Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations.
  • Willingness to work in a diverse environment in regards to race, ethnicity, culture, sexual orientation and gender.
  • Ability to work independently and as part of a team.
  • Willingness to work flexible hours as needed and have impeccable attendance.

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Youth Empowerment Specialist
Part Time

“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.

The Casa Corazon Emergency Beds Program is aimed at providing safe and enriching emergency housing for homeless youth, ages 18-24. The program is open 365 days a year from 9pm to 9am and provides immediate housing and other enriching activities to impact the lives of youth and help them achieve their life goals.

This is a part-time position working weekday or weekend overnights.

Expected Goals and Objectives

  • To supervise and monitor resident activities to maintain a safe and stable living environment
  • Maintain professional relationships with all residents
  • Supervise and ensure safety of the milieu
  • Communicate in a timely and accurate fashion within the program (i.e. client intakes, incident reports, contact with youths’ families, facility inventories, and all shift log entries) and complete all required documentation
  • Support and implement the policies and philosophies of the program and of La Casa Norte including but not limited to Harm Reduction and Sanctuary Model frameworks
  • Utilize de-escalation and crisis intervention skills when needed in a supportive and caring manner
  • To work in a team approach to assist residents in achieving service plan goals
  • Conduct intake needs assessment, create initial action place and refer residents to appropriate services
  • Engage youth in discussions relevant to goals, strengths and barriers to stability
  • Coordinate with other staff including Drop-in Case Manager to ensure continuity of servicesTo help youth develop important life skills
  • Model effective and respectful communication with residents and other staff members while creating a standard of healthy communication for other staff and residents
  • Create and foster leadership opportunities for youth to encourage their personal development and the overall health of the community of Low Threshold Shelter Program
  • Take advantage of key “teachable moments” to help youth develop skills in decision making, conflict resolution, time management, etc.
  • Provide and coordinate life skills workshops to youth focused on personal hygiene, sexuality, financial literacy, household management, conflict resolution, anger management, and other areas as needed
  • Implement established structure of support and accountability within the program to allow youth to fully develop in all areas of their life
  • To implement standards of cleanliness and maintenance by performing duties and requesting repairs
  • Leading residents in the upkeep of the Low Threshold Program and working with residents to ensure that necessary tasks are completed
  • Cleaning and sanitizing areas as needed to ensure standard of cleanliness and sanitation is kept up at all times

In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:

  • Attending bi-weekly staff meetings, monthly staff meetings and other staff trainings as assigned
  • Participating in La Casa Norte’s fundraising events
  • Performing other duties as needed

Qualifications

  • Bachelors degree preferable, but not required with relevant experience
  • Demonstrate desire and ability to work with homeless, runaway and at-risk urban youth
  • Be knowledgeable in the social, economic, and cultural patterns of Latino and African American populations
  • Be willing to work in a diverse environment in regards to race, ethnicity, culture, sexual orientation and gender
  • Demonstrate ability to work independently and as part of a team
  • Have excellent written and verbal communication skills
  • Be willing to work flexible hours as needed and have impeccable attendance
  • Have the desire, creativity, and flexibility to work in a new and fast growing agency
  • Be subjected to a DCFS background check and complete a medical clearance

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Patient Services Representative
Howard Brown Health at La Casa Norte

HOWARD BROWN HEALTH is an innovative health and human service organization focusing on the gay, lesbian, bisexual and transgender community.  Howard Brown provides a unique network of programs and services to the community, addressing the medical, social and research needs of its clients. To learn more about our Howard Brown Health, please see our web page at www.howardbrown.org.

POSITION SUMMARY:

Under direction of the Patient Services Manager, the Patient Services Representative provides a variety of reception services for clients, patients, and visitors including: greets and directs all visitors, collects and records client/patient payments, assists in obtaining all third party payer information, conducts financial assessments, answers and directs phone calls, schedules appointments, calls clients to confirm their appointments, calls clients when schedules change to reschedule clients; ensures that all client/patient services rendered are entered into the data base on a daily basis.  Performs daily check-in and check-out procedures accurately and efficiently for all clients/patients seen at Howard Brown Health.  Maintains and retains a customer service attitude at all times to ensure patient satisfaction.

Principle Duties & Responsibilities:

  • Greet and direct all Howard Brown Health visitors with behaviors that balance professionalism and create customer loyalty.  Notify Howard Brown staff of all visitors, take messages and provide basic referral information within the scope of knowledge and training.
  • Distribute Howard Brown employment applications to visitors/applicants.  Notify interviewing manager of applicant upon completion of application, as needed.
  • Distribute and receive registration packet for clients/patients.
  • Input demographic information, billing information and insurance into medical management system.
  • Conduct financial assessments for designated patients as described in the policy and procedure.
  • Verify insurance benefits for all new patients, upon change of insurance coverage, and/or an annual basis.  Document covered benefits on the insurance verification form.
  • Educate clients regarding all financial and insurance benefits, government funds, grant, and drug reimbursement programs. Ensure all requirements are met.
  • Assist Patient Accounts Manager in billing and collection of patient accounts.
  • Collects co-payments
  • Checks ID and Insurance card for all visits
  • Ensure patient compliance with agreed payment plan.
  • Assist in development and revision of billing policies and procedures.
  • Develop familiarity with Howard Brown’s program and funding sources and communicate and enforce eligibility requirements to clients.
  • Participate in agency wide quality assurance and improvement as needed.
  • Reviews procedures and makes suggestions for improvements that will positively affect patient loyalty, employee comfort- and Howard Brown’s profitability
  • Maintain patient and financial records within standard medical record and accounting and HIPAA procedures.
  • Check-in and check-out all patients using the time clock within medical management system.
  • Schedule appointments for client/patient care including all follow-up appointments.
  • Maintain balanced cash banks for all research studies stipends and cash drawer.
  • Input third party reimbursements (Medicaid, Medicare, and Insurance) into medical management system via batch processing as needed.
  • Verifies Insurance is accurate and up to date
  • Maintains established department and billing policies, procedures, objectives, and quality assurance, safety, environmental, and infection control and suggests corrections or process improvements
  • Generates patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patient’s health insurance carrier.
  • Assists patients with identifying appropriate pharmaceutical industry patient assistance programs for medications prescribed by a Howard Brown Health PCP. Collaborates with patient to prepare and submit applications as appropriate.
  • Consults with potential clients seeking medical services in order to identify most suitable setting for their individual healthcare needs.
  • Safeguards confidentiality of the medical charts/records and complies with all local, state, and federal laws pertaining to medical records. Complies with all HIPAA and other privacy and security regulations.
  • Participates as a team member with Medical Services staff, attending Medical Services meetings and continuing education in-services.
  • Adheres to Howard Brown Core Values and Customer Service Expectations.
  • Participate in emergency preparedness plan as dictated by the policy and procedures.
  • Performing other duties as assigned.

Working Conditions:

  • Some Saturdays and evening hours required.
  • Space is limited and must be shared for most appropriate usage.

Knowledge, Skills, and Abilities:

  • High school diploma.
  • Experience in medical records and/or medical data entry required.
  • Computer literacy required.
  • Excellent oral and written communication skills.
  • Spanish speaking and experience in CPT and ICD-9 coding desirable.

Goal Four: To implement standards of cleanliness and maintenance by performing duties and requesting repairs

  • Leading residents in the upkeep of Solid Ground and working with residents to ensure that necessary tasks are completed.
  • Cleaning and sanitizing areas as needed to ensure standard of cleanliness and sanitations is kept up at all times.

To apply: http://www.howardbrown.org/

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Medical Assistant
Howard Brown Health at La Casa Norte

HOWARD BROWN HEALTH is an innovative health and human service organization focusing on the gay, lesbian, bisexual and transgender community.  Howard Brown provides a unique network of programs and services to the community, addressing the medical, social and research needs of its clients. To learn more about our Howard Brown Health, please see our web page at www.howardbrown.org.

POSITION SUMMARY:

Under the supervision and direction of office managers works directly with the staff nurses and primary care providers, provides direct patient care and clerical support. Performs other related duties as assigned.

Principle Duties & Responsibilities

  • Maintain professional relationships with all residents
  • Carries out policies and procedures developed to maintain infection control and safety.
  • Performs duties according to approved policies and procedures relating to OSHA and Standard Precautions.
  • Performs routine clinical functions to include but not be limited to: vital signs, weight, blood pressure, urine, glucose/protein dips, and phlebotomy.
  • Multiple site assignments as directed.
  • Will follow role assignments that are in alignment with the Patient Centered Medical Home Standards, and participate in all Patient Centered Medical Home efforts.
  • Records data collected in appropriate EMR system.
  • Reports patient observations to the responsible provider or staff nurse.
  • Performs lab procedures as assigned, collects, labels, and processes all specimens including urine, stool, sputum, and blood as required.
  • Provides patient with appropriate requisition, information and instruction for ancillary tests and procedures ordered by physicians.
  • Stocks inventory and ensure cleanliness of examination rooms, equipment, and work area.
  • Reports medical and office supply inventory needs to supervisor.
  • Prepares specimens for shipment to external lab ensuring that specimens are ready and picked up by courier in accordance with designated courier schedule.
  • Ensures that specimens are processed in accordance with established Howard Brown research protocol.
  • Maintains patient flow.
  • Participates in quality assurance process via data collection, evaluation of results, and implementation of recommendations.
  • Participates in research project participant recruitment as directed.
  • Performs data entry into Centricity as needed (i.e. referrals, depression collaborative)
  • Demonstrates commitment to Howard Brown core values, mission, and vision.
  • Participates in huddles.
  • Performs medical reception functions.
  • Mandatory attendance of department meetings.
  • Performs other duties as directed.
  • Supervise and ensure safety of the milieu
  • Communicate in a timely and accurate fashion within the program (i.e. incident reports, contact with youths’ families, facility inventories, and all shift log entries) and complete all required documentation.
  • Support and implement the policies and philosophies of the program and of La Casa Norte including but not limited to Harm Reduction and Sanctuary Model frameworks.
  • Utilize de-escalation and crisis intervention skills when needed in a supportive and caring manner.

WORKING CONDITIONS:

Fast-paced environment. Varying shifts. Space is limited and must be shared for optimal usage. May be required to work at other Howard Brown locations.

QUALIFICATIONS, SKILLS AND ABILITIES:

Required: Current Medical Assistant certification from an approved school, good interpersonal skills and ability to work well within a team setting.

Desired: Previous experience in a health care setting dealing with HIV/AIDS clients and written or communication skills in English and Spanish, displays initiative in the work setting, must demonstrate exceptional written and verbal communication skills, and Bilingual (English/Spanish) is a plus.

To apply: http://www.howardbrown.org/

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Current Internships

Community Engagement Intern

Program/Department: Community Engagement

Location: 2845 W. McLean Avenue, Chicago

This is an unpaid internship position and is open for Summer, Fall/Spring.

Students applying for this position may be: either undergraduate or graduate.

General Description:

La Casa Norte serves youth and families confronting homelessness.  We deliver services using Harm Reduction, Trauma-Informed Care, and Person-Centered frameworks.  The purpose of this internship is to engage community members in La Casa Norte’s key communities, with a particular focus on hunger and food security.  This is a non-clinical placement appropriate for students with a focus on community organizing, advocacy, public policy, or similar.

Primary Tasks and Responsibilities

  • Research and learn issue areas impacting the quality of life in the communities of Humboldt Park, Logan Square, Back of the Yards, and surrounding neighborhoods, including but not limited to: hunger and food insecurity, affordable housing, gentrification, public safety, and health disparities.
  • Research public sources of data and conduct literature reviews to gain a broader understanding o these issue areas.
  • Support La Casa Norte’s Food & Nutrition initiatives through various activities, including stakeholder engagement, meeting facilitation, coordinating food donations and rescue, developing and implementing community food drives, assisting with donation pick up and drop off, and emergency food distribution.
  • Learn about La Casa Norte’s housing and supportive service programs, Philosophy of Care, and service frameworks (including Harm Reduction and Trauma Informed Care).
  • Represent La Casa Norte at various community events, including health fairs, block parties, advocacy group meetings, etc. Provide information about La Casa Norte’s programs and resources.
  • Engage with participants through formal and informal activities; build rapport; model healthy relationships; create and maintain professional boundaries.
  • Assist La Casa Norte participants in developing testimonials and other advocacy pieces to demonstrate the impact of LCN’s services and the need for housing and support services.
  • Document all services and activities as required by LCN’s data entry policy; assist staff with obtaining documentation of all outcomes achieved.
  • Assist with LCN special events and fundraising efforts as needed.

Applicant Strengths and Qualities

Required:

  • Enrolled in a Social Work, Psychology, Public Policy, other equivalent program
  • Ability to engage with, and build rapport with community members and stakeholders
  • Demonstrated interest in community development and engagement
  • Good organizational and communication skills
  • Ability to demonstrate a non-judgmental attitude, a person-centered approach, and a strengths-based perspective.
  • Willingness to use a harm reduction approach to risky behaviors
  • Comfort working with people who identify as LGBTQ
  • Strong computer skills

Preferred:

  • Previous experience in social services (either work, intern, or volunteer)
  • Spanish/English bilingual
  • Knowledge regarding the social, economic, and cultural patterns of various Latino & African-American populations

Schedule: Hours are available Monday- Friday 9AM – 6PM. Some evening and weekend availability is preferred.

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Marketing & Communications Intern

Program/Department: Development

Location: 2845 W. McLean Avenue, Chicago

This is an unpaid internship position and is open for Summer, Fall/Spring.

Students applying for this position may be: either undergraduate or graduate.

General Description:

Primary Tasks and Responsibilities

Outreach

  • Coordinate and assist with outreach efforts as determined by the Director of Development & Communications
  • Assist with management of the organizational Communications Calendar.
  • Prepare press releases, with the approval of the Director of Development & Communications
  • Work with staff to identify potential media opportunities and stories.
  • Assist with developing the organization’s quarterly newsletter, including the timing of publication; content, with staff input; layout and design; and printing.
  • Assist with coordinating communications and advertising as needed.
  • Assist with creating and distribute email “blast” communications.
  • Assist with creating organization’s presence on social networking sites.

Marketing

  • Assist with creating and updating all printed materials.
  • Assist with keeping website content current, and the appearance of the site user-friendly, professional and attractive.
  • Assist with the preparation agenda for Marketing Committee and attend meetings as needed.
  • Recommend and assist with the execution of social media activities across platforms, including, but not limited to, Facebook, Twitter, LinkedIn, Pinterest, etc. including creating relevant content
  • Assist with the maintenance of social media calendars.
  • Assist with the production of social performance reports for La Casa Norte and benchmark brands.
  • Advocate for La Casa Norte in social media spaces, engaging in dialogues, and answering questions. Stay informed of trending topics and social media trends to leverage and/or communicate accordingly.
  • Assist with Search Engine Optimization and tracking, examining, and reporting website analytics.
  • Responsible for the layout, execution and management of email communications and campaigns.
  • Contribute to idea generation, product development, and marketing research (as needed).

Events

  • In coordination with the Development Director & Development , serve on event committees.
  • Work closely with the Development Director & Development with event planning.
  • Assist with the preparation of sponsorship and marketing materials for events.
  • Work at major events as assigned, which may include weekends and evenings.

Qualifications

  • Enrolled and actively seeking degree in marketing, communications, public relations, journalism, or other media related field.
  • Available for a minimum of 15-hours per week between 10 AM and 7 PM.
  • Excellent verbal and written communication skills
  • Ability to work well in a fast-paced environment with multiple deadlines
  • Be willing to work in a diverse environment in regards to race, ethnicity, culture, sexual orientation and gender.
  • Ability to pay close attention to detail and effectively produce accurate written, digital, and verbal information.
  • Able to work both on and off-site and clearly communicate with supervisors about work progress.
  • Ability to take initiative and self –direct
  • Experience working with Microsoft Office Suite, knowledge of basic HTML coding, and social media preferred.

Schedule: Available for 15-20 hours per week between 9a-7pm. Some late evening and weekend will be required.

Additional Requirements:

Interns are expected to abide by the policies of La Casa Norte including but not limited to; rules governing confidentiality, dual-relationships, honesty, and integrity. All interns are expected to always act in good faith and in keeping with the mission and values of La Casa Norte. Interns must have an overall commitment to serving the participants of La Casa Norte, and to contributing to a positive, respectful and accepting environment at La Casa Norte.

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La Casa Norte is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability.

If you are interested in an Internship at La Casa Norte, please call +1 (773) 276-4900, extension #222 or email jobs@lacasanorte.org.


2018 ©
La Casa Norte - 3533 W. North Avenue / Chicago, IL 60647 / Telephone - (773) 276 4900 / Fax - (773) 342 4253