“La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.
This is a part-time position. This position is designated to work overnights and/or AM & PM shifts on the weekends, based on the needs of the program and residents
Expected Goals and Objectives
Goal One: Help to ensure the safety and security of Pierce House residents and visitors.
- Monitors and tracks the inflow and outflow of residents, visitors, vendors and others.
- Establishes a professional relationships with all residents and guests.
- Supervises and ensures the safety of the milieu.
- Communicate in a timely and accurate fashion within the program (e.g. incident reports, shift log entries and other required documentation).
- Support and implement the policies and philosophies of the program and La Casa Norte included but not limited to Harm Reduction and Trauma Informed Care.
- Utilize de-escalation and crisis intervention skills when needed in a supportive and caring manner.
- To work in a team approach to assist residents in achieving service plan goals.
- Engage youth in discussions relevant to goals, strengths and barriers to stability.
- Coordinate with other staff to ensure continuity of services.
- To help youth develop important life skills.
- Model effective and respectful communication with residents, guests and other staff members while creating a standard of healthy communication for other staff and residents.
- Create and foster leadership opportunities for youth to encourage their professional development and overall health of the Pierce House community.
- Take advantage of key “teachable moments” to help youth develop skills in decision making, conflict resolution, time management etc.
- Provide and coordinate life skills workshops to youth that are focused on personal hygiene, sexuality, financial literacy, understanding tenant and landlord rights, household management, conflict resolution, parenting, anger management and other areas as needed.
- Implement established structure of support and accountability within the program to allow youth to fully develop in all areas of their life.
- To implement standards of cleanliness and maintenance by performing duties and requesting repairs
- Follows the agency’s protocols for the management of emergency situations; e.g. fire, natural disasters, etc.
- Completes required trainings in Therapeutic Crisis Intervention, Harm Reduction and Trauma-Informed Care annually.
- Maintain professional boundaries that are clear with tenants.
- Able to learn or have knowledge of the Pierce house lease, landlord rights (MUN. CODE CH. 5-12-050) and tenant rights (MUN. CODE CH. 5-12-040)
Goal Two: To be an effective member of the Property Management and Support Services Team.
- Attends the weekly property management team meeting and contributes to the understanding and of residents’ concerns, issues and problems that may be impacting their housing and personal stability. Also contributes to formulating and implementing intervention strategies to help residents maintain their housing and personal stability.
- Completes required documentation such as Incident Reports, maintenance requests and daily shift reports.
- Meets with the Property Manager at least biweekly for an hour.
- Meets with the Palante Program Coordinator at least biweekly for an hour.
- Assists with logistics for Tenant meetings.
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:
- Participating in on and off-site staff trainings, All staff meetings, workshops and outreach events as needed
- Participating in LCN’s fundraising events
- Working in a team approach to deliver existing programs
- Performing other duties as needed
- Demonstrated desire and ability to work with youth, families, and individuals that are homeless or at-risk of becoming homeless, providing appropriate support, motivation and compassion in accordance wiht La Casa Norte’s mission and philosophy of service.
- Ideal candidate will have at least six months expereince working with at-risk and/or homeless populations, and/or at least six months expereince working with issues of homelessness, affordable housing, and/or housing discrimination.
Knowledge & Skills:
- High School Diploma or High School Equivalency required.
- Bi-lingual (Spanish /English) verbal communication preferred.
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- Knowledge regarding the social, economic, and cultural patterns of various Latino & African-American populations
- Ability to work independently and as part of a team
- Desire, creativity, and flexibility to work in a new and fast growing agency
- Willingness to work flexible hours including weekends and have impeccable attendance