La Casa Norte’s mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities.” La Casa Norte’s mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels.
The Solid Ground (SG) Youth Transitional Supportive Housing Program is aimed at transforming the lives of homeless, at-risk youth, ages 18-21, by providing them with the stability, support, and guidance they need in order to become thriving members of society.
The Youth in College Program (YIC) is aimed at supporting homeless college students, or young people wishing to enter into college, to advance their education while preparing them to become self-sufficient.
Both programs provide comprehensive case management services. YIC Program participants additionally receive academic case management. Services are offered and delivered based on the principles of Housing First, Harm Reduction, clinical case management and trauma informed care
This is a full-time position with varying hours which include several weekend days each month but are typically 10am-7pm Monday through Friday.
Solid Ground Expected Goals and Objectives
Goal One: To supervise, monitor and provide oversight of day-to-day operations of the program participants and Youth Empowerment Specialist activities, to maintain a safe and stable living environment.
- Supervise and ensure safety of the milieu through regular participation in programming and service provision
- Communicate in a timely and accurate fashion both internally (i.e. incident reports, supervision, disciplinary action, and daily log entries) and externally (i.e. maintenance requests, supply orders, funding reports)
- Develops and maintains professional relationships with appropriate community providers, organizations, etc.
- Responsible for day to day logistics of programming including supply ordering, food, milieu management, and staffing and on-call schedule.
- Supervise management of appropriate program development and effective service delivery
- Create annual Program Plan and associated work plan which guides the program services and development of the program and reports quarterly on progress
- Ability to share in the responsibility of providing 24/7 on-call support on a rotating basis.
Goal Two: To provide overall supervision of the program staff and participants through a number of human resource activities.
- Conducts regular supervision meetings and performance evaluations of all program staff
- In collaboration with Leadership team, conducts hiring, discipline, promotion, termination and other relevant employment transactions regarding the performance of program staff
- Provides program participants with counseling and assistance to support, increase or restore program participant’s capacity for self-sufficiency
- Provides Task Supervision to interns and consults with the interns’ clinical supervisor related to intern performance and learning needs.
- Ensure all new employees are properly trained in policies, protocols, and philosophy of care at La Casa Norte and create opportunities for additional professional development for all staff.
Goal Three: To help youth develop important life skills through the support of staff and implementation of various philosophies and policies of La Casa Norte.
- Support and implement the policies and philosophies of the program and of La Casa Norte
- Take advantage of key “teachable moments” to help youth develop skills in decision making, conflict resolution, time management, etc.
- Facilitate weekly case review meetings with staff and bimonthly all Solid Ground staff meetings to ensure quality and continuity of service provision.
- Provide and coordinate life skills workshops to youth focused on personal hygiene, sexuality, financial literacy, household management, conflict resolution, anger management, and other areas as needed.
- Engage youth in discussion relevant to goals, strengths and barriers to stability
- Conduct assessments of all eligible applicants.
Goal Four: To sustain and advance programs ability to receive funding by ensuring that data and data tracking programs are implemented effectively.
- Ensures the accuracy and timeliness of program data and documentation requirements including Client Track, HMIS, daily logs, activity logs, quarterly reports, and annual program reports.
- Works with the Data & Evaluation Associate to ensure routine data quality checks.
- Work closely with Development and Finance departments to deliver effective and forward thinking programming that meet the expectations of our funders. Participate in budgeting and budget reviews to ensure available funds are expended in the manner consistent with the contracts that support the program.
Youth In College Expected Goals and Objectives
Goal One: To coordinate La Casa Norte’s Youth In College (YIC) Program
- Responsible for overall program implementation and day to day operations of the program
- Act as point of contact for issues or concerns regarding LCN’s YIC program, including referral, tenant/landlord/CHA concerns, and coordination with other LCN programs.
- To coordinate services for YIC households with LCN internal services, subcontract services, interns, referral network and any volunteers servicing this program.
- Provide leadership for the YIC team, including facilitating team meetings and providing admin/task management and clinical individual supervision.
- Represent LCN at appropriate community events, committees, etc.
- Participate in LCN’s management team structure including meetings, trainings, strategic planning and overall management/ operations issues of the organization.
- Complete all required reporting, audit compliance and documentation for the YIC program.
Goal Two: To assist YIC participants in accessing and maintaining stable, safe, housing, by:
- Working consistently within LCN’s mission, vision, philosophy of service and team approach.
- Manage the Academic Case Managers who are performing intensive case management to identify clients’ service needs, strengths and resources.
- Manage staff and program activities in order to help participants achieve outcomes including:
- Obtaining and maintaining their Housing Choice voucher.
- Participants’ academic success, income maintenance, support systems
- Helping participants develop and maintain clients the motivation & support and encouragement to meet their goals and feel self-empowered.
- Counseling and mentoring clients in both individual and cohort settings.
- Delivering life skills training that addresses issues such as household management, financial literacy, health and nutrition, daily problem solving, application and management of student loans, mental and emotional health, safe sex, etc.
- Maintaining excellent and open communication with participants and following-up with them on a regular basis.
- Conduct participant advocacy via in-person, phone, and/or letter for various participant needs; conduct advocacy to third party public benefit and service providers such as school, CHA, IDHS, Social Security, doctors, etc.
- Referring participants to other supportive services as needed, including housing, food pantries, clothing closets, legal aid services, substance abuse and mental health counseling; coordinating these services as needed to obtain wrap-around support for the participants.
In addition to the responsibilities listed above, all La Casa Norte employees are responsible for contributing to the overall success of La Casa Norte by:
- Attending weekly staff meetings and case review meetings
- Participating in on- and off-site staff trainings, workshops and outreach events as needed
- Participating in LCN’s fundraising events
- Working in a team approach to deliver existing programs and to develop new programs
- Performing other duties as needed
- Bachelor’s degree required, masters preferred but not required with applicable experience. LCSW/LCPC preferred.
- Bilingual (English/Spanish) preferred.
- Must have access to a reliable vehicle with proof of insurance and a valid driver’s license
- Demonstrated desire and ability to work with homeless, runaway and at-risk urban youth.
- Experience working with youth who have experienced complex trauma and homelessness.
- Demonstrable group facilitation skills.
- Knowledge regarding the social, economic, and cultural patterns of Latino and African American populations
- Willingness to work in a diverse environment in regards to race, ethnicity, culture, religion, age, sexual orientation and gender.
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Willingness to work flexible hours as needed including weekends, evenings and mornings and have impeccable attendance
- Ability to pass DCFS Background Check